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Support & FAQs

Find answers below or reach out directly.

What happens when my free trial ends?

After your 7-day free trial, your Pro Learn subscription starts automatically. You can cancel any time during the trial from Settings and you won't be charged a thing. Your progress, scores, and data are always saved.

How do I cancel my subscription?

You can cancel anytime via: (1) the Achieveness app — Settings → Subscription → Manage, or (2) your Account page on the Achieveness website (achieveness.com/account) → Manage billing & payment. Both routes open the Stripe billing portal where you confirm the cancellation. Your access continues until the end of your current billing period. You will not be charged again after cancellation is confirmed.

What is the refund policy?

If you cancel during the 7-day free trial, your card is never charged. For the first paid charge, you may request a refund within 14 days if you've used fewer than 3 sessions — just email team@achieveness.com with 'Refund Request' in the subject line. After that, subscription payments are non-refundable for the current billing period. Add-ons are non-refundable once applied. For the full policy, see our Cancellation & Refund Policy page.

Are my voice recordings stored?

No. Voice audio is processed in real time to generate your coaching feedback and is not permanently stored on our servers after your session ends. Only your scores and debrief content are saved to your profile.

Which devices are supported?

Achieveness is available on iPhone, iPad, and Android devices. Download it from the App Store or Google Play. A web version is not available at this time.

How does the AI scoring work?

After every voice or text session, the AI Coach evaluates your performance across 8 communication dimensions: Goal Clarity, Politeness, Assertiveness, Persuasion, Handling Objections, Conciseness, Asking Questions, and Defining the Next Step. Each dimension is scored and explained in your debrief.

My voice session isn't connecting — what should I do?

Make sure you have a stable internet connection and that microphone access is granted to the app in your device settings. Voice sessions require real-time audio processing. If the issue persists, try switching to a Text session or restart the app. If problems continue, contact us at team@achieveness.com.

What are add-ons and how do they work?

Add-ons are one-time purchases available to Pro Learn subscribers that extend your monthly usage limits. They include extra voice minutes, additional text sessions, and more Tone Coach rewrites. Add-ons are purchased via the website and applied immediately to your account.

How do I delete my account and data?

You can delete your account from Settings within the app. This permanently removes your profile, progress, and all associated data from our servers. Deletion is irreversible.

How is this different from Duolingo or a language learning app?

Language apps build vocabulary and grammar. Achieveness builds professional communication confidence. There are no points, streaks, or word games — instead, you practice real workplace conversations in real time with an AI counterpart that pushes back, challenges you, and scores your performance. The goal isn't to learn the language. It's to perform under pressure when it counts.

Is Achieveness only for non-native English speakers?

Achieveness was built for any professional who wants to communicate with more confidence at work. Non-native speakers find it especially valuable because they're navigating a second language under professional pressure. But native English speakers who want to sharpen how they handle negotiations, difficult conversations, or high-stakes presentations get just as much from it. The question isn't accent — it's whether business communication is holding you back.

How quickly will I see results?

Most users report feeling more confident after their first 5–7 sessions. Measurable score improvement is typically visible within 2–3 weeks of consistent practice. The app tracks every session automatically so you always know exactly where you stand and what's improving.

Is the AI counterpart realistic enough to actually prepare me?

The AI agent adapts to your scenario, responds to what you actually say — not a script — and pushes back the way a real manager, client, or colleague would. It won't let you coast. Users regularly say their real conversations felt easier than the practice sessions. That's the point.

Still need help?

Email us — we typically respond within 24 hours.

team@achieveness.com